Free standard shipping, insured door to door.
Orders placed before the cut-off ship the same business day from our Escondido warehouse. Every parcel travels insured and needs a signature, because a camera shouldn't be left on a porch.
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4.7 out of 5Last updated August 2026Delivery speeds
Three ways to ship
You pick the speed; we pick the most cost-effective carrier for it. Express costs are quoted at checkout once your ZIP is in.
Standard
Free on every US order, with no minimum. Typically delivered via UPS Standard.
Express
Get it faster with UPS 3 Day Select or FedEx One Rate at checkout.
Super Express
Our fastest delivery option. FedEx Standard Overnight or UPS Next Day Air Saver.
Working days are Monday to Friday. An order placed after the Friday cut-off dispatches the following Monday.
Order to doorstep
What happens after you order
- 01
Order confirmed instantly
An email lands within minutes with your invoice, payment method and dispatch date.
- 02
Processing order updates
Picking, packing, dispatch, you get an email at each step, no login needed.
- 03
Tracking number when shipped
A carrier tracking number and live link the moment your parcel leaves the warehouse.
- 04
Flexible delivery, your way
We coordinate with the carrier to make delivery as convenient as possible. You can adjust delivery times or arrange a pickup directly when needed.
Protection
Every shipment is protected
Trusted carriers
We hand your parcel to FedEx, UPS or DHL Express, the same carriers the big platforms use. Pick a carrier to open their tracking site in a new tab.
Standard Overnight & One RateTrack on site
Standard, 3 Day Select, Next DayTrack on site
DHL Express domesticTrack on siteInsured on every parcel · Signature on every delivery · US domestic only
Freight insurance
Transit cover against damage or loss is included in the price, you never add it or pay extra.
Signature required
We pay extra so the carrier records a signature. High-value gear is never left at the door.
Insured & signed for
Both, on every parcel, at every speed.
Domestic from day one
US shipping only, no customs queue, no overseas.
Live tracking
Follow the parcel from pickup to signature.
Delivery day
Two minutes at the door saves a week later
Shipping damage is rare and we cover it but only if it's flagged while the carrier is still accountable.
Do this
Not this
Do this
Not this
Where we ship from
Our warehouses
Every order is picked, inspected and dispatched from the addresses mentioned below.
Open in mapsGrayPorter warehouse
GrayPorter, 1890 East Brooks Rd, Suite H, Memphis, TN 38116, USA
GrayPorter, Unit 10 Hikers Way, Crendon Industrial Park, Long Crendon, Aylesbury HP18 9RW, United Kingdom.
Dispatch cut-off
Same business day, Mon–Fri. After the Friday cut-off, Monday.
Support hours
US: 4am to 9pm PST Monday-Friday
FAQ
Shipping questions we get most
Is shipping really free?
Standard shipping is free on every US order, with no minimum. Express and Super Express are quoted at checkout once you enter your ZIP.
Do I have to be home to sign?
Someone does. Use the tracking link to move the delivery or route it to a carrier pickup point if the window doesn't work.
When does my order ship?
Same business day if you order before the cut-off shown on the product page. After the Friday cut-off, it dispatches Monday.
What if the box arrives damaged?
Note it with the driver, refuse the delivery if it's bad, and email us within 3 working days with your order and tracking numbers. Insurance covers it.
Do you ship outside the US?
Not currently. US domestic only, which is why there's no customs delay to plan around.
My tracking hasn't moved in two days.
Send us the tracking number. We'll open a carrier trace, and if the parcel can't be located we'll replace or refund the order.
Full terms
The fine print, unhidden
- Delays outside our control
- Carriers handle the delivery leg, and weather or network exceptions can push a date. If a delay takes your order past the window we promised, tell us, we'll give you a revised date or cancel and refund the order in full, your choice.
- Reporting shipping damage
- To claim for transit damage we need it noted with the driver at delivery and reported to us within 3 working days of the delivery date. See the Returns policy for the full list of exclusions.
- Prices, tax and duties
- Listed prices include shipping and insurance unless stated otherwise. Sales tax is calculated at checkout. We ship US domestic only, so no import duties apply.
- What we sell
- GrayPorter sells consumer electronics only cameras, lenses, laptops, phones and accessories. We're not connected to any clothing or fashion retailer with a similar name; for apparel orders, please contact the company you bought from.
Still not sure about a delivery?
customerservice@grayporter.com · US: 4am to 9pm PST Monday-Friday · replies within 24 hrs.