Warranty & Protection
Every product comes with a free 2-year GrayPorter Warranty from the day of delivery. Extend your coverage to 3 or 4 years at checkout. No registration, no receipt hunting, and coverage stays with the product if you sell it.
4.7 out of 5Last updated August 2026What's included
Covered from delivery
No registration, no receipt hunting, your order is the proof of cover.
A free 2-year warranty on every product, from the day you take delivery : repaired, replaced, or refunded at no cost to you.
- It transfers with the product
- It travels with you
- Refund is on the table
- No registration required
Extended warranty
Extend your included 2-year warranty to 3 or 4 years of total coverage. Extended Warranty is available as an optional add-on at checkout and begins when your included 2-year warranty ends.
3 Years
GrayPorter warranty
- ・Total coverage of three years, with 2 years of free and 1 year of extended warranty
- ・Purchased at checkout and priced per product
- ・Includes full refund or replacement if needed.
- ・Your warranty starts the day you take delivery
4 Years
Extended warranty
- ・Total coverage of four years, with 2 years of free and 2 years of extended warranty
- ・Purchased at checkout and priced per product
- ・Follows the same claim process as 2 year free warranty.
- ・Return shipping is covered by a pre-paid label.
Manufacturer warranty
We'll deal with the maker for you
Some products additionally carry coverage from the original manufacturer, under the manufacturer's own terms and conditions. Where this applies:
- Manufacturer coverage is separate from, and in addition to, your GrayPorter Warranty, it does not replace it.
- The manufacturer's warranty duration, scope, transferability, and claim process are determined by the manufacturer, not by GrayPorter.
- GrayPorter acts as your liaison: contact us at customerservice@grayporter.com with your order number and a description of the issue, and we will advise you on the manufacturer’s process and assist you in submitting the claim.
How to add warranty
Three steps at checkout
- 01
Pick your term on the product page
Choose 3 or 4 years. The price sits next to the option, before tax and before you commit.
- 02
Check out as normal
It's a line on your order, no separate policy to sign, no third-party account.
- 03
It's on your order record
Your confirmation email shows the end date. Nothing to register or renew.
Missed it at checkout?
Add extended cover within 30 days of delivery. Email your order number for pricing. After 30 days, the term closes.
The honest split
What's covered, what isn't
The short version: manufacturing faults, yes. Accidents and wear, no that's what extended and accidental cover is for.
Covered
Not covered
Covered
Not covered
Using a third-party repairer doesn't cancel your warranty. If that work causes a new fault, that specific damage isn't covered, everything else stays covered, and none of this affects your statutory rights.
Claims
How to file a claim : four steps, and we pay the shipping both ways.
The claim route
- 001
Tell us what's wrong
Send your order number, a short description and a photo or clip of the fault.
- 002
We review it
Usually within one working day. Some faults we can diagnose from the photo alone.
- 003
Ship it to us
We email a prepaid, insured label with packing instructions. Approved claims ship free both ways.
- 004
Repair, swap or refund
Repaired with OEM parts and returned, or replaced, or refunded if that makes more sense.
Have a fault to report?
The claim form takes about two minutes: order number, photos, description.
Frequently asked
Warranty questions we get most
Does it cover a cracked screen?
Not if it cracked from a drop or knock, that's accidental damage. If it cracked with no impact, send a photo; that can be a manufacturing fault.
Do I need to register the product?
No. Your order is the proof of cover, so there's nothing to register and no receipt to keep.
Is it transferable if I sell the gear?
Yes. Cover stays with the product for the rest of the term; the new owner contacts us with the original order number.
Who pays the shipping on a claim?
We do, both ways, on approved claims. We email a prepaid, insured label with packing instructions.
How long does a repair take?
Most repairs are back with you inside two weeks. We confirm a timeline once we've assessed the fault.
Can I buy extended cover later?
Within 30 days of delivery, yes. Email your order number for pricing. After 30 days the term closes.
Full terms
The fine print, unhidden
- What this warranty is
- GrayPorter warrants products it sells against defects in materials and workmanship for 24 months from the delivery date. Remedy is repair, replacement, or refund at our discretion, using genuine manufacturer parts.
- Exclusions
- Accidental damage, liquid or environmental damage, normal wear, damage from modified firmware or non-approved accessories, and any new fault introduced by a repair we didn't authorise. Consumable parts such as batteries are covered for defects, not for capacity loss over time.
- Limitation of liability
- Our liability under this warranty is limited to repair, replacement or refund of the product. We don't cover lost work, lost data or hire costs. Nothing here limits rights you have under the consumer law of your state or country, and some states don't allow certain limitations — where that's the case, those rights apply in full.
- Your statutory rights
- This warranty is in addition to the rights consumer law already gives you, not instead of them.