Privacy Policy

Understanding Our Policy

Grayporter Payment Collections Inc.(dba Grayporter.com, herein known as 'GrayPorter') is committed to protecting your personal data. This privacy policy explains how we handle the personal data which we hold including the personal data we may collect when you use this website at www.grayporter.com. It also explains your privacy rights and how the law protects you.

We may change this policy from time to time by updating this page.

Additional information may be provided on particular pages of this website for example, on any specific pages where we collect personal data and you should also refer to those. We also operate cookies on our website and information about that is also provided separately in our Cookie Policy.

Purpose of this policy

This privacy policy aims to give you information on how we collect and process your personal data when, for example:

a. you visit this website;b. you get in touch with us for any reason, including by phone, email or via this website; and/orc. you purchase goods from us.

It is important that you read this privacy policy together with any other statements or fair processing notices we may provide on specific occasions when we collect or process personal data, so that you are fully aware of how and why we are using your data. This privacy policy supplements those other notices and is not intended to override them.

How to contact us

For the purposes of this website and the information collected through it, Grayporter Payment Collections Inc. is responsible for your personal data. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us, using the following details:

Address: Grayporter Payment Collections Inc., 140 West 3rd Avenue, Escondido, California 92025, USAEmail: customerservice@grayporter.comTel: +1-800-774-3967

Your Obligations

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

If you provide us with information about any other person, for example the contact details of someone who will take delivery of an order on your behalf, then you must ensure that you have their consent to pass those details to us and for us to use those details in accordance with this privacy policy. You should also make sure that you bring this policy to their attention.

Third - Party Links

This website may include links to third-party websites, plug-ins and applications. For example, we provide links to our social media pages. We also provide a link to third-party customer review providers, through which we gather independent customer feedback. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. You should read any policies and other statements on such websites carefully.

The data we collect about you

Personal data means any information about an individual from which that person can be identified. It does not include data which has been anonymised such that a person's identity is removed.

We may collect, use, store and transfer different kinds of personal data. The categories of personal data which we use include:

Identity and contact data

Names, titles and other identifiers, together with delivery addresses, email addresses and telephone numbers.

Technical data

IP address, access times, login data, browser type, time zone and location, plug-in types and versions, operating system and platform and how you use the site.

Profile data

The username and password you use to log into your grayporter.com account or any other online service we offer.

Financial data

Bank account number, card and other payment details. This is used to process payment only and these details are never stored.

Marketing and communications data

Your preferences for receiving marketing from us and your communication preferences. Every marketing email carries an unsubscribe link.

If you fail to provide personal data

Where we need to collect personal data by law, under the terms of a contract we have entered into with you or for another lawful reason and you fail to provide that data, we may not be able to fully perform our obligations in accordance with our terms and conditions, provide you with the information you require or otherwise properly deal with your request.

Marketing & Promotions

From time to time we may use your data including identity and contact data, technical data, profile data and marketing and communications data, to contact you with promotional and marketing communications. We will only do this if you have agreed to be included on our marketing database or in some cases where you have previously enquired or purchased goods from us.

Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, demographics and already stored subscriber data.

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any email marketing message sent to you or by contacting us at any time, using the contact details above.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please also note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Data Security

We take reasonable technical and organizational precautions and security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We also limit access to your personal data to those employees, group companies, agents, contractors and other third parties who have a business need to know it. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

In some circumstances, we may anonymize personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to request correction or deletion of your personal information, and the right to opt out of the sale or sharing of your personal information. GrayPorter does not sell your personal information, and does not share it for cross-context behavioral advertising other than as described in our Cookie Policy. You will not be discriminated against for exercising your rights.

To exercise your rights under the CCPA/CPRA, please contact us at customerservice@grayporter.com.

Your Legal Rights

You have the right to:

• Request access to your personal data. This means you can receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of your personal data. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Request erasure of your personal data. You can ask us to remove personal data where there is no good reason for us continuing to process it.
• Withdraw consent at any time where we rely on consent to process your personal data. This will not affect the lawfulness of processing carried out before you withdraw your consent.

Exercising Your Rights

You will not have to pay a fee to access your personal data (or to exercise any other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests in which case we will keep you updated.

How to contact us

Reach out to us